Imagine that you buy a fantastic product available in the market but have to face a hard time reaching its customer support that turns out unreliable or unresponsive. An efficient and smooth customer support system is like a cherry on the cake, making your product experience even better.
Hitachi Cooling & Heating, India, is a renowned brand for making high-quality air conditioners. However, any reputable company knows this is only half the battle won. The other half can only be won by providing exemplary customer service.
The company understands the expectations of a consumer and are fully committed to providing great shopping and after-sales experience to every customer.
To ensure true support, the company:
- Offers multiple channels (Automated/Non-Automated) to reach the customer support platform, keeping in mind the broad spectrum of users.
- Offers a quick resolution of customer’s issues while adopting proactive escalation in case of delayed or unresolved complaints.
How to Connect to Hitachi Cooling & Heating Customer Service Platform?
Whether you are tech-savvy or not, you can now get your complaints and queries resolved quickly through Hitachi customer care.
- Hitachi Just a Call/Email Away:
You can call the customer care number or drop an email 24*7, and the Hitachi team is readily available to help you. You can dial them and register the complaint/query through IVR (Interactive Voice Response) or can choose to speak to their customer care executive. What makes this system unique is that you can now correspond in English, Hindi as well as other regional languages such as Tamil, Malayalam, and Telugu.
Hitachi Cooling & Heating, IndiaDial-a-Care
Phone No: +91-79-7141-4848, +91-75-6788-4848
- Reach Hitachi Through WhatsApp:
You can also reach the company via WhatsApp now for registering a new request or checking up on the status of your pending requests.
|WhatsApp No: 756788 – 4848|
- Download the New Service App for a Quick Connect:
The company has now launched a brand new service app to enhance its consumer experience further. The app is available for both Android and iOS platforms. It allows you to:
- Register your product and gain better product understanding through demo videos.
- Place a service request or complaint instantly (No waiting time).
- Check the real-time status/updates on your previous requests.
- Manage your AMC and other warranty services.
- Chat LIVE Through the Website:
If you prefer to communicate without any human intervention, you can directly open the website (https://www.hitachiaircon.in) and get in touch with the company through live chat. Also, a direct complaint/query can be submitted through the website. Hence you can connect to the customer service platform without any waiting time while taking care of your other tasks at hand.
Pro-Active Escalation Desk – A Step Ahead to Deliver the Best
The company has set up a Pro-Active escalation desk to address the unresolved complaints and queries beyond TAT (turnaround time, usually 48 hrs). The desk members are committed to resolving such issues as soon as possible by following up with the customer and the team responsible for its resolution.
Apart from this, survey calling is a regular feature to assimilate valuable client feedback. Also, a dedicated AMC sales team takes care of the sale maintenance contract that allows a longer product life and lesser maintenance expenses.
Book Your Hitachi Air Conditioner Today and Leave the Rest to Its Customer Care
The unavailability of qualified service care providers is one of the major issues faced by Indian customers. Keeping this in mind, the company, with its customer-centric approach, has developed a customer care platform that allows smooth reach-out and a quick resolution system with its trained and competent executives.